1. GENERAL RULE

1.1. The General Terms and Conditions are a lawful agreement between an account owner (user/player) and the company (AllSpins Casino). All account owners registered at AllSpins Casino should act in accordance with the General Terms and Conditions.

1.2. Before you start playing, you must register a player account at AllSpins Casino.

1.3. An account at AllSpins Casino is an account belonging to its Owner for the honest execution of normal commercial transactions between the Owner and AllSpins Casino and for betting money or engaging in other gambling-related activities.

1.4. AllSpins Casino, hereinafter referred to as the “Website”, is an Internet gateway accessed online at AllSpins Casino. It has all relevant information about AllSpins Casino activities and used by the Company to provide services to its account owners.

1.5. Please mind the fact that each game at AllSpins Casino has its own rules and conditions.

1.6. You can read the terms and conditions of every bonus and promotion in the "Promotions" section of the Website.

1.7. Users must use all the services provided by the Company in accordance with the Terms and Conditions and applicable restrictions.

1.8. The text of the Terms and Conditions is in English, which has legal force. The translation of the Terms and Conditions into any other language is carried out for information purposes only. In case of any inconsistency or discrepancy between the English language text and any other language version, the text of the Terms and Conditions in English shall prevail.

2. CREATE AN ACCOUNT

2.1. Before you start playing or using our services, you must register a player account at our Website.

2.2. You can create an account at AllSpins Casino in several ways:

- by pressing the Registration button and following the on-screen instructions;

- by using other means proposed by AllSpins Casino from time to time.

2.3. Your account will be managed by AllSpins Casino and/or its affiliate and/or another company you entered into the contract with.

2.4. You must provide us with personal data during registration, which includes your name and date of birth, as well as contact details, address, phone number, and email (hereinafter referred to as the "Personal data"). To modify your Personal data, you can contact our Customer support or just use the My Profile tab in your account. The Company may suggest other means to edit personal data from time to time.

2.4.1. The finance department may postpone processing a withdrawal request due to additional verification.

2.5. By creating your account, you guarantee the following:

- You understand and accept the existing risks of losing your money by using the services of the Website;

- You are at least 18 years old. If you are under 18, please close our Website;

- You are over the legal gambling age in your jurisdiction;

- Gambling is not prohibited in your jurisdiction;

- You can enter into contracts under the laws of your jurisdiction;

- You are not banned from gambling;

- Your account hasn't been deleted for the following reasons: conspiracy, fraud, criminal activity, violation of the Terms and Conditions or the Responsible gaming clause.

- In order to prevent fraud and to add an additional layer of security to your transactions, AllSpins Casino performs identity verification and payment authentication.

- An account owner must complete the account verification before withdrawing funds. This could be done by sending a message in the chat at the AllSpins Casino website, or by sending an email directly to the financial department: [email protected].

- The account verification can take up to 24 hours from the receipt of the necessary documents sent by e-mail to: [email protected], 9.00-18.00 (GMT+3). The user must provide all requested KYC documents and information within thirty (30) calendar days from the Company’s request, unless the Company agrees in writing to extend this period. If the user fails or refuses to complete KYC, provides incomplete, misleading, altered, forged, or unverifiable documents, or otherwise fails to cooperate, the Company may suspend or close the account, withhold or cancel withdrawals, and void winnings, bonuses, promotional benefits, and/or balance obtained in breach of the Terms and Conditions.

2.5.1. In some cases, Risk AllSpins Casino Department has the right to request video verification from the player via Zoom.

if the player does not pass the verification procedure by joining the Zoom verification call at an agreed time with the representative of the Risk Department, the Site Administration reserves the right to cancel all winnings and close the account without the right to recovery.

2.6. By creating an account, you agree and guarantee that all information provided during registration and at any later stage is true, complete, accurate, current, verifiable, and belongs exclusively to you. This includes, but is not limited to, your full legal name, date of birth, residential address, country of residence, phone number, email address, payment details, source of funds information, and any documents or information requested by the Company. You must promptly inform the Company of any changes to the information provided.

2.6.1. It is strictly prohibited to register, access, or use an account with false, incorrect, incomplete, misleading, outdated, unverifiable, or third-party information. If the Company determines, or has reasonable grounds to suspect, that such information has been provided, whether intentionally or unintentionally, the Company reserves the right, at its sole discretion, to suspend or close the account, reject or cancel any withdrawal request, request additional verification, void any bonuses, free spins, promotional benefits, winnings and/or balance connected to the account, confiscate funds where the account was created, accessed, or used in breach of these Terms, refuse to open any future account for the Player, and report the matter to relevant payment providers, game providers, authorities, or regulatory bodies where required or deemed appropriate.

2.6.2. Each Player is permitted to register, access, control, use, or benefit from only one account on the Website. Creating, registering, accessing, controlling, using, or benefiting from more than one account is strictly prohibited. Accounts may be considered duplicate or linked accounts where, in the Company’s reasonable opinion, they are connected by any common or similar details, including but not limited to personal details, household, family, residential address, contact details, IP address, device, browser, cookies, technical identifiers, payment method, bank account, card, wallet, cryptocurrency address, payment credentials, identity documents, proof of address, verification details, gameplay, deposit, withdrawal, bonus, betting, transaction patterns, affiliate source, registration pattern, or other risk indicators.

2.6.3. The Company is not required to prove beyond doubt that the accounts are operated by the same person. It is sufficient that the Company has reasonable grounds to determine that the accounts are connected, linked, controlled, accessed, or used in a way that breaches these Terms.

2.6.4. If the Company determines or reasonably suspects that duplicate or linked accounts exist, the Company reserves the right, at its sole discretion, to suspend or close any related account, cancel pending withdrawals, void or confiscate any bonuses, free spins, promotional benefits, winnings and/or balances connected to the duplicate or linked accounts, transfer or consolidate balances between related accounts, refund deposits only where the Company considers this appropriate and lawful, deduct administrative, payment, chargeback, fraud investigation, or verification-related costs, and permanently exclude the Player from the Website and related brands.

2.6.5. Any gameplay, deposits, withdrawals, bonuses, or winnings made before the false, incorrect, misleading, duplicate, or linked account activity was detected shall not prevent the Company from applying the above measures once the breach is identified.

2.7. When it comes to gambling laws, they differ from country to country. The following is a list of countries and territories from which residents and/or citizens are not permitted to create an account, access, or use the Website: Afghanistan, Algeria, Anjouan, Aruba, Bahamas, Belize, Benin, Bonaire, Bulgaria, Cameroon, Central African Republic, Chad, Comoros, Congo, Costa Rica, Cote d'Ivoire, Cuba, Curacao, Cyprus, Democratic Republic of the Congo, Dutch West Indies, Eritrea, France, Ghana, Guinea, Guinea-Bissau, Haiti, Iran, Iraq, Israel, Kuwait, Lebanon, Liberia, Libya, Lithuania, Mali, Myanmar, Nicaragua, Nigeria, North Korea, Ontario, Pakistan, Palestine, Panama, Qatar, Republic of Moldova, Romania, Russian Federation, Saba, Serbia, Singapore, Sint Eustatius, Sint Maarten, Somalia, South Sudan, Spain, Sudan, Syria, Togo, Turkey, Uganda, Ukraine including temporarily occupied territories, United Kingdom, USA including USA dependencies, Venezuela, Yemen, Zimbabwe. AllSpins Casino has the right to suspend or close any account created, accessed, or used by residents or citizens of these countries or territories, and to cancel deposits, bets, bonuses, winnings, withdrawals, and/or balances where the account was created or used in breach of this clause.

2.8. Some game providers may restrict certain games from being played in certain countries.

2.9. NetEnt games are not available for the following countries:

- Completely banned in USA, UK, France

- Restricted areas: Turkey, Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe.

2.10. In these regulated countries gambling may be permitted, but NetEnt should obtain a license from a local regulatory authority: Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Lithuania, Mexico, Portugal, Romania, Serbia, Sweden, Switzerland, UK and USA.

2.11. In addition to the above, these games: Jumanji, Emojiplanet, Guns & Roses, Jimi Hendrix & Motörhead, Conan Video Slot are prohibited in Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, China, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, France, Latvia , Lithuania, Mexico, Portugal, Romania, Serbia, Sweden, Switzerland, USA and UK. Aliens is prohibited in Japan and Canada.

2.12. Plane of the apes video slot is prohibited in Azerbaijan, China, India, Malaysia, Qatar, Thailand, Turkey and Ukraine.

2.13. Vikings video slot is prohibited in Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Guyana, Hong Kong, Ecuador, France, India, Indonesia, Iran, Iraq, Israel, Canada, Laos, Malaysia, Myanmar, Namibia, North Korea, Pakistan, Papua New Guinea, Philippines, Qatar, Cambodia, Kuwait, China, South Korea, USA, Sudan, Syria, Singapore, Taiwan, Thailand, Tunisia, Turkey, Ukraine, Uganda.

2.14 Narcos video slot is prohibited in China, Indonesia, South Korea.

2.15. In addition, the Universal Monsters game series (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon, The Invisible Man) is only available in Austria, Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Bulgaria, Brazil, Hungary, Germany, Greece, Georgia, Iceland, Liechtenstein, Macedonia, Malta, Moldova, Monaco, Montenegro, Norway, San Marino, Serbia, Slovakia, Slovenia, Switzerland, Sweden, Ukraine, Croatia, Turkey, Cyprus, Czech Republic, Finland, France, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Peru, Poland.

3. AllSpins Casino ACCOUNT MANAGEMENT

3.1. AllSpins Casino may at its discretion at any time:

- reject a user's request to create a AllSpins Casino account;

- block an existing AllSpins Casino account without notice;

- reject deposits without explanations;

- request additional documents at any time to verify the identity of an account owner. The Сompany has the right to suspend the account until the user provides the necessary documents;

- suspend or block access to the services of the Сompany, confiscate funds from the player's balance in the event that the same payment details are used with another account.

- store and manage users' funds in accordance with generally accepted financial management principles for such funds;

- block a AllSpins Casino account, confiscate funds, or reject claims if an account owner directly or indirectly violated the Company's corporate policy published on the Website or is caught or suspected of conducting illegal activities on AllSpins Casino (violated a law in vigor or other regulations, the rights of a third party);

- suspend or block access to some or all games, promotions, prize drawings, or other services, if there's a legitimate reason to believe that a AllSpins Casino account is used, has been used, or will be used to carry out fraud, or any other illegal activities;

- suspend or block access to the services of the Сompany, confiscate funds if there are reasons to believe that a user is cheating or attempting to harm (in any way) the client base or the AllSpins Casino software;

- suspend or block access to the Website if there are reasons to believe that a user is using AI to play on the Website or trying to team up with another player or group of players. By registering on the Website, a user agrees to play in accordance with the principles of fair play, otherwise, he will have an undeniable advantage in a game over other players.

- timely suspend or block the Account Holder's participation in the Services, forfeit or confiscate funds available on the AllSpins Casino Account if its Holder is found cheating. Also, it can happen if the AllSpins Casino administration has reasons to believe that the Account Holder has used a system (including machines, robots, computers, software, or any other automated system), that is designed to defeat or capable of defeating the Client Application and/or Software.

- We will usually verify your documents and information within 10 (ten) days after our request is answered in full, however, depending on the circumstances and complexity of a given case, additional time and/or checks may be required to complete verification.

3.2. AllSpins Casino guarantees:

- safe and proper management of user funds;

- collection, storage and management of personal data of users in accordance with the Information privacy law;

- storage of user funds in a separate bank account.

3.3. AllSpins Casino is not a financial institution and does not charge interest on registered user accounts.

3.4. You are not allowed to create, access, control, use, or benefit from multiple accounts. Only one account per person is permitted. If this condition is violated, or if accounts are reasonably suspected to be duplicate, linked, coordinated, or controlled by the same person or group, the Company has the right to block, suspend, or close any related account, cancel pending withdrawals, void or confiscate bonuses, free spins, promotional benefits, winnings and/or balances, and apply any other measures available under these Terms.

3.5. It is prohibited to disclose your account data to third parties, sell or transfer access to the account, or buy access to another account.

3.6. It is prohibited:

- to transfer funds from one account to another;

- to use payment methods of 3rd parties;

3.6.1. Third-Party Account Access and Account Control

3.6.1.1. The Player’s account is personal and may be accessed, used, controlled, verified, funded, and operated only by the Player. The Player must not sell, transfer, share, assign, lend, rent, or otherwise provide access to the account to any third party.

3.6.1.2. The Player must not allow any third party to register, log in, play, deposit, withdraw, complete verification, communicate with the Company, or otherwise act on behalf of the Player unless expressly approved by the Company in writing.

3.6.1.3. If the Company determines or reasonably suspects that the account has been accessed, controlled, funded, verified, operated, or used by a third party, the Company reserves the right, at its sole discretion, to suspend or close the account, cancel withdrawals, void winnings, bonuses, promotional benefits, and/or balance, request additional verification, and refuse future account access.

3.6.1.4. The Player remains fully responsible for all activity conducted through the account, whether such activity was carried out by the Player or by any third party using the Player’s login details, device, payment method, documents, or personal information.

4. RESPONSIBLE GAMING. ACCOUNT SETTINGS

4.1. Account settings allow an account owner to:

- block access to games for a certain period of time.

4.2. If the Company has reason to believe that gambling can harm a person socially, emotionally, or financially, the Company reserves the right to block the user’s access to his account.

4.3. Please note that gambling can be addictive. If you’re preoccupied with gambling, spending more and more time and money on it, chasing losses, or gambling despite serious consequences in your life, you can contact technical support to block your account.

4.4. Responsible Gaming, Self-Exclusion and Related Brand Restrictions

4.4.1. If the Player requests account closure, cooling-off, self-exclusion, or any restriction due to gambling addiction, gambling problems, loss of control, responsible gaming concerns, or similar reasons, the Player agrees not to open, access, or use any new account on the Website or on any related brand, partner brand, or website operated under the same or related licence, company, group, or management.

4.4.2. The Company is not responsible for any losses incurred where the Player attempts to bypass responsible gaming restrictions, self-exclusion, account closure, or related brand restrictions by using false information, altered details, duplicate accounts, third-party accounts, VPNs, proxies, different devices, different payment methods, or any other method intended to avoid detection.

4.4.3. If such activity is detected or reasonably suspected, the Company reserves the right to close any related account, restrict access, void bonuses, refuse future accounts, and apply any other measures available under these Terms.

5. ACTIVE AND INACTIVE ACCOUNTS

5.1. An account may be considered inactive if the Player has not logged in, accessed, used, or carried out any transaction on the account for ninety (90) consecutive days.

5.2. Where an inactive account has a remaining balance, the Company may attempt to contact the Player using the contact details registered on the account and may request the Player to complete account verification, payment method verification, or provide valid payment instructions before any balance can be reviewed or returned.

5.3. If the Player fails to respond, fails to complete verification, fails to provide valid payment details, refuses to cooperate, or cannot be contacted within thirty (30) calendar days from the Company’s notification, the Company reserves the right, at its sole discretion, to suspend or close the account, cancel any bonuses, free spins, cashback, promotional funds, or winnings derived from promotional activity, deduct reasonable administrative, maintenance, payment, chargeback, verification, or investigation costs, and withhold or void any balance where the Player has failed to verify ownership of the account, failed to confirm the payment method, breached these Terms, or where fraud, abuse, duplicate account activity, third-party activity, AML concerns, or other prohibited activity is suspected.

5.4. Any return of funds from an inactive, suspended, blocked, or closed account shall be subject to successful completion of all verification, payment method, risk, AML, fraud prevention, and compliance checks required by the Company.

5.5. The Company has the right to charge a monthly administrative fee for an inactive account in the amount of EUR 5 per month, or the equivalent in another currency, where permitted by applicable law.

6. CHARGEBACKS, PAYMENT DISPUTES AND REVERSED TRANSACTIONS

6.1. In accordance with applicable laws, regulatory requirements, policies, and these Terms and Conditions, and without prejudice to any other rights of the Company, AllSpins Casino reserves the right to suspend an account for the period needed to review and resolve a chargeback request, payment dispute, reversed transaction, or related investigation.

6.2. Upon receipt of a chargeback request or payment dispute, AllSpins Casino may send a notification to the email address registered in the account in order to confirm the identity of the account owner and clarify the payment method used to deposit or withdraw funds. If the account owner does not confirm identity and payment method ownership after receiving the notification, the Company may send additional notifications and may deduct reasonable processing, administrative, payment, or investigation fees from any amount to be returned, where permitted by applicable law.

6.3. If the user’s account is locked while a refund or chargeback request is being processed and the user has not logged into the account for ninety (90) consecutive days, or fails to confirm identity, payment method ownership, and details required for returning unused funds within thirty (30) calendar days from the Company’s request, the Company has the right to suspend or close the account and debit, withhold, or void the remaining funds from the inactive account in its favor where permitted under these Terms.

6.4. Additional Consequences of Chargebacks and Payment Disputes

6.4.1. Any chargeback, payment dispute, reversed transaction, denied deposit, returned payment, cancelled payment, or similar action initiated by the Player or connected to the Player’s payment method may be treated as a serious breach of these Terms.

6.4.2. If such an event occurs, the Company reserves the right, at its sole discretion, to suspend or close the account, cancel withdrawals, void winnings, recover deposited amounts, deduct payment provider fees, chargeback fees, administrative fees, legal costs, fraud investigation costs, or other reasonable costs, set off amounts against any balance, create or recover a negative balance, and report the matter to payment providers, fraud databases, authorities, or regulatory bodies where required or deemed appropriate.

6.4.3. The Company may withhold any balance or withdrawal until the chargeback, payment dispute, reversed transaction, or related investigation is fully resolved.

7. ACCOUNT CLOSURE BY THE PLAYER

7.1. The account owner can delete his account at any time by sending an email to the support: [email protected]

7.2. In order to return funds on a blocked or deleted account, you must contact support to clarify the details necessary for a refund.

7.3. If you request account deletion due to gambling addiction, gambling problems, loss of control, responsible gaming concerns, or if your account was blocked due to fraudulent activities, you agree never to create a new account on this Website. The Company is not responsible for any losses you may incur after opening a new account in breach of these Terms. We reserve the right to delete any account created in violation of these conditions at any time.

7.4. You can delete your account only if you do not have funds on the balance and/or there aren’t any withdrawal requests in the course of processing.

7.5. If a player closes his casino account due to gambling problems, loss of control, gambling addiction, or responsible gaming concerns, the player is prohibited from opening, accessing, or using any new account on the Website or on related brands where such restriction applies under these Terms, the licence, or the Company’s responsible gaming procedures.

The player undertakes not to open a new account. The Company is not responsible for any losses incurred where the player opens, accesses, or uses a new account in breach of these Terms. We reserve the right at any time to close an account that was created in violation of these rules.

7.6. In case of violation of the rules of the brand, the casino administration can return the deposits to the player with the deduction of administrative commission up to 15%, depending on the player's payment method.

8. DEPOSIT RULES

8.1. Any financial transaction (balance replenishment/money transfer, etc.) via an account can be carried out at any time with the help of a Financial Institution or a Payment service provider.

Method, conditions, availability, and duration of monetary transactions on the account depend on the time required to perform these transactions, as well as on the country of residence of a user and the financial institution used for these transactions.

8.2. AllSpins Casino has the right to reject a transaction if an account owner did not provide enough evidence to prove his identity, age, location, and ability to pay.

8.3. AllSpins Casino transfers all funds received from an account owner to his account. All user funds are stored in a bank account separate from that of the Company.

8.4. An account owner can:

- deposit funds to his account by using only his personal credit card or personal account opened with a Financial institutions or its licensees;

- it is forbidden to provide access to the account to third parties, including for making deposits or withdrawing funds. An account owner agrees that his account is for his own use only;

- an account owner is not allowed to transfer funds from your account to other players or vice versa.

- an account owner is solely responsible for compliance with the above obligations.

8.4.1. Third-Party Payment Methods

8.4.1.1. The Player may only use payment methods, bank accounts, cards, wallets, cryptocurrency addresses, or other payment instruments that are legally owned and controlled by the Player and registered in the Player’s own name.

8.4.1.2. The use of third-party payment methods is strictly prohibited. The Player must not deposit, withdraw, transfer, or receive funds using a payment method belonging to any other person, company, entity, family member, friend, agent, representative, or third party.

8.4.1.3. If the Company determines or reasonably suspects that a third-party payment method has been used, the Company reserves the right, at its sole discretion, to suspend or close the account, reject or cancel withdrawals, request additional verification, void winnings, bonuses, promotional benefits, and/or balance connected to the breach, refund deposits only where the Company considers this appropriate and lawful, deduct reasonable administrative, payment, chargeback, verification, or investigation costs, and report the matter to relevant payment providers, authorities, or regulatory bodies where required or deemed appropriate.

8.4.1.4. The Company shall not be liable for any delay, loss, failed withdrawal, cancelled transaction, or account restriction caused by the Player’s use of a third-party payment method or failure to prove ownership of a payment method.

8.5. AllSpins Casino has the right to reject a bet if the name of the account owner from which funds are transferred differs from that indicated in the personal/contact information of the account owner and there is insufficient evidence that this account really belongs to the account owner.

8.6. AllSpins Casino does not interfere with the balance of an account owner unless it is necessary to:

- debit an account for a bet made, to be made, or about to be made by its owner during a game;

- initiate a chargeback by request of an account owner;

- pay basic bank fees for deposits and withdrawals.

8.7. The balance on your account may become negative if you have sent a chargeback request to a Financial institution and it has been approved.

8.8. If an account owner requests a withdrawal of funds he deposited or received from the Company as real money, but never used in games, AllSpins Casino may reject this request in order to prevent money laundering.

8.9. AllSpins Casino has the right to determine the maximum and minimum deposit amount depending on the payment method chosen by a user.

8.10. Some countries may ban gambling and classify gambling games as illegal. If you are a resident of these countries, please stop using the Website immediately. Users are responsible for their actions or conduct on the Website in accordance with applicable laws.

8.11. AllSpins Casino prohibits the use of the Website for money laundering. The Company has the right to block any suspicious transactions and notify the relevant authorities about them.

8.12. AllSpins Casino undertakes to check the transactions of all users to prevent money laundering.

8.13. A user is fully responsible for paying and performing the necessary tax checks, as well as for paying all necessary taxes associated with winnings, prizes, his account and activities on the Website.

8.14. A user confirms that he’s the legitimate owner of the money he deposits and that the money is not tainted with any illegality and does not originate from any illegal activity or source. A user undertakes to use only those funds in the Casino that were obtained legally.

You are responsible for any fees, taxes or other costs associated with the purchase and delivery of your items resulting from charges imposed by your relationship with payment services providers or the duties and taxes imposed by your local customs officials or other regulatory body.

For customer service inquiries or disputes, You may contact us by email at [email protected]

9. WITHDRAWAL POLICY

9.1. AllSpins Casino shall not process any withdrawal request until the player account and identity are successfully verified.

9.1.1. When verifying Your account, You must provide the following verification paperwork:

- a copy of Your passport or driver’s license in color with valid expiration date;

- copy of both sides of Your credit/debit card in color (if You deposited via credit/debit card). It is necessary to hide the middle 8 digits of the card and the CVV code;

- screenshot of Your bank account with the following information (if You deposited via bank wire transfer) - Bank account number /IBAN/, Bank ID / BIC, full address of the recipient party (zip code, street, city, country);

- screenshot of Your electronic wallet (if You deposited via electronic wallet) with the wallet number and personal data page clearly visible;

- a copy of the utility bill (not older than 3 months), which clearly shows the name and address of the residence

- in certain cases, we reserve the right to request from You a selfie with a passport or driver’s license in hand;

- we may also occasionally request additional information or details regarding any deposit made by You.

9.1.2. All the verification paperwork requested by our financial department that is needed for the verification of Your account should be sent via e-mail to [email protected]

9.1.3. You are required to submit all requested documents and information within thirty (30) calendar days of the Company’s request, unless the Company agrees in writing to extend this period. Failure to do so may result in payment being withheld, withdrawal requests being rejected or cancelled, account access being suspended, and/or the account being closed. The account verification can take up to 24 hours from the receipt of the requested documents sent by e-mail to [email protected], 9.00-18.00 (GMT+3), standard banking hours/days. Depending on the circumstances and complexity of a given case, additional time and/or checks may be required to complete verification. If the Player refuses to complete verification, provides incomplete, misleading, altered, forged, or unverifiable documents, or otherwise fails to cooperate with the verification process, the Company reserves the right to void winnings, bonuses, promotional benefits, and/or any balance obtained in breach of these Terms.

9.1.4. Repeated KYC / Re-verification

9.1.4.1. The Company reserves the right to request the Player to complete identity verification, payment method verification, proof of address verification, source of funds verification, source of wealth verification, video verification, or any other KYC, AML, fraud prevention, security, risk assessment, or compliance checks again at any time.

9.1.4.2. This may include, but is not limited to, cases where more than twelve (12) months have passed since the previous verification, where the Player requests a withdrawal, where the Player changes account details or payment methods, where the Player’s activity, transactions, gameplay, or account behaviour require additional review, where suspicious activity is detected, or where the Company is required to do so for legal, regulatory, security, fraud prevention, AML, responsible gaming, or internal risk assessment purposes.

9.1.4.3. Until the repeated verification is successfully completed, the Company may suspend withdrawals, deposits, gameplay, bonuses, promotions, account access, or any other account activity. Failure to complete the repeated verification within thirty (30) calendar days from the Company’s request may result in account suspension or closure and/or withholding, voiding, or confiscation of funds in accordance with these Terms.

9.2.1. Withdrawals can only be made using the exact same payment method that You used to add funds to Your account.

9.2.2. Where this is not possible due to any reasons outside our control, AllSpins Casino has the right to choose a withdrawal method in its sole discretion or You shall be requested to provide an alternative payment method alongside sufficient proof that the payment method is registered in Your name and/or lawfully belongs to You. It shall be within AllSpins Casino's sole discretion to determine whether the proof provided by the Player is sufficient or not.

9.2.3. AllSpins Casino may, in its sole discretion and in accordance to the licensing compliance rules and an internal risk assessment, require a first payment of winnings for the Player being released as the bank transfer wire with the purpose of completing the account verification checks.

9.2.4. You acknowledge that You are fully responsible for providing AllSpins Casino with accurate payment details upon requesting a withdrawal or a refund from Your casino account.

9.3. AllSpins Casino, at its own sole discretion, may choose a Payment service provider to perform certain procedures concerning deposits, withholding and managing funds and/or to facilitate the withdrawal process from accounts.

9.4.1. Depending on the Player’s account level, VIP status, payment method, account activity, risk assessment, verification status, and other internal operational or compliance factors, the maximum withdrawal limits may be determined as follows:

- per transaction: up to €3,000 (or currency equivalent);

- per day: up to €3,000 (or currency equivalent);

- per week: up to €10,000 (or currency equivalent);

- per month: up to €30,000 (or currency equivalent);

9.4.2. If the Player wins more than €10,000, AllSpins Casino reserves the right to divide the payout of the Player’s winnings into installments of up to €10,000 per month until the amount is paid in full.

9.4.3. The minimum withdrawal amount is €20 (or currencies equivalent) for credit/debit cards and €20 {or currencies equivalent} for other payment methods.

9.4.4. AllSpins Casino has the right to determine its own payment and withdrawal terms and maximum and minimum withdrawal amount for each procedure, which may differ depending on the withdrawal method, account status and other possible factors affecting the withdrawal process.

9.5. All withdrawal requests are reviewed on a daily basis, from 9:00 to 18:00 (GMT+3), and processed within 24 hours following a successful identity and account verification. Please note that weekends and bank holidays may impact these timeframes. Faster withdrawals may be available based on the Player’s VIP status and depositing activity. It's important to acknowledge that the actual processing of payments is fully dependent on the policies and business hours of the involved financial institutions. Further factors which may affect withdrawal processing times include, but are not limited to, security checks, risk assessment, account activity review, regulatory compliance, or other operational considerations. AllSpins Casino will make reasonable efforts to minimize any inconvenience caused.

9.5.1. Gameplay, Game Provider and Security Investigations

9.5.1.1. The Company reserves the right to suspend withdrawals, account access, gameplay, bonuses, promotions, or any other account activity where the Player’s gameplay, winnings, transactions, account activity, game results, or use of the Website require review by the Company, a game provider, payment provider, platform provider, security team, risk team, AML team, or any other relevant internal or external party.

9.5.1.2. Such review may include, but is not limited to, checks relating to game integrity, irregular gameplay, technical errors, provider errors, suspicious win patterns, abuse of game mechanics, use of prohibited tools, bonus abuse, fraud, collusion, duplicate or linked accounts, third-party activity, payment irregularities, AML concerns, or breach of these Terms.

9.5.1.3. The Company may rely on game provider records, platform records, payment provider records, device records, IP records, KYC records, communication history, account history, transaction history, internal risk findings, and any other relevant information when assessing the account.

9.5.1.4. Withdrawals and/or account activity may remain suspended until the Company has completed the review and received any required information from relevant third parties. If a breach, irregularity, error, fraud, abuse, or prohibited activity is confirmed or reasonably suspected, the Company reserves the right to void winnings, cancel withdrawals, close the account, confiscate funds, or take any other action available under these Terms.

9.6. AllSpins Casino reserves the right to charge a processing fee for withdrawals.

9.7. Due to Anti-Money-Laundering practices and requirements, Player must play through active deposited amounts at least one time prior to requesting a withdrawal.

9.8. AllSpins Casino is not a financial institution and the funds in Your casino account will not bear any interests.

9.9. AllSpins Casino is not responsible in case of non-compliance with the aforementioned withdrawal terms due to technical reasons outside our control.

10. REFUND POLICY

10.1. A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if a Player alleges that another individual has accessed his/her Player Account.

10.2. If you have funding your account with a Credit Card we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you via one of our alternative methods available.

10.3. Before a refund is processed all bonuses and winnings in your balance will be deducted prior to calculating the amount to be refunded.

10.4. In case any Credit Card purchases are considered to carry an unacceptable risk for security or legal reasons either by our Payment processors or by the Casino, we will initiate refunds for all such transactions back to the Сredit Сard, and notify all the appropriate authorities and parties.

10.5. If the client initiates the "deposit refund", in this case the funds will be returned to the client within 7 working days, after the client has made a request for a refund, as well as the confirmation of the request from the financial department side.

11. ANTI-MONEY LAUNDERING POLICY

11.1. As soon as the Player opens an account with Casino, the Player is agreeing to abide by all the rules and regulations relating to anti-money laundering that are in place. In short, the Player binds himself not to use funds that are, in any way whatsoever, the proceeds of crime.

11.2. Players may not use Casino’s services in any way directly or indirectly associated with money laundering.

If the Player does not respect these rules and regulations, then Casino may suspend the Player’s Account pending investigation.

Registration of players

11.3. The process for the registration of players is provided for under the Terms and Conditions.

11.4. Before any opening of an Account, there must be registration by the Players which involves the provision of accurate details to the Casino. It is the Player’s responsibility to immediately provide Casino with updated information to any information/documentation provided at the initial Account opening stage. The casino has the discretion to verify the creditworthiness of a Player with third parties who previously provided any information on the Player.

11.5. Upon Registration, the Player must fill in all the information requested, and it is the Player's responsibility to ensure that the information provided is complete and accurate.

11.6. The Company reserves the right to carry out verification procedures at any time. If the Company determines, or has reasonable grounds to suspect, that the Player has provided false, incorrect, incomplete, misleading, outdated, unverifiable, or third-party information, the Company is entitled to suspend, close, and block the Player’s access to the Account, reject or cancel any withdrawal request, and void or confiscate any bonuses, winnings, promotional benefits, and/or balance connected to the Account.

11.7. The player has the responsibility to inform Casino of any updates or changes of his information.

11.8. If the Company becomes aware that a person has provided false, incorrect, incomplete, misleading, outdated, unverifiable, or third-party information, the Company may immediately cancel that person’s registration as a Player, close the Account, and apply any additional measures available under these Terms.

11.9. No person under eighteen years of age (or the applicable majority age in that person’s jurisdiction) may be registered as a Player and any funds deposited or any money won by any such persons shall be forfeited to the Regulatory Authority.

11.10. Casino shall, always, keep a secure online list of all registered Players. Any one individual can only register a single Account with Casino and multi-account practices are strictly prohibited.

Anonymous accounts

11.11. The casino shall not open anonymous Accounts or Accounts in fictitious names such that the true beneficial owner is not known.

Examination of transactions

11.12. Casino reserves the right to monitor all the transactions with a view to prevent money laundering. Furthermore, Casino reserves the right to examine with special attention, and to the extent possible, the background and purpose of any complex or large transactions and any transactions that are particularly likely, by their nature, to be related to money laundering or the funding of terrorism.

Payments of winnings

11.13. A Player requesting the first withdrawal following registration shall be required to verify his identity through the submission of a copy of an identification document. The withdrawal request shall not be acceded to by Casino prior to receipt of a copy of this document from the Player.

11.14. In all cases, Casino reserves the right to suspend a cash-out request pending verification of Player’s identity, age and location.

11.15. Payments of winnings or refunds shall be transferred back through the same channel from which Player had made the original transfer in the first place. Where this is not possible, the Player shall be requested to provide an alternative channel together with sufficient proof that such channel relates back to the Player. It shall be within the Casino's sole discretion to determine whether proof provided by the Player is sufficient or not. Casino may, in its sole discretion and in accordance to the licencing compliance rules and an internal risk assessment, require a first payment of winnings for the Player being released as the bank transfer wire with a purpose of completing the KYC verification checks.

11.16. All withdrawals from Players must be thoroughly checked as per our payout management procedures before being processed. When it becomes evident that a Player never had the intention to carry out any betting activity with us, the Player should be informed that funds will not be processed until his identity, age and place of residence is proven beyond doubt and/or a period of at least three months has elapsed from when the deposit was made.

Acceptance of wager

11.17. Casino shall not accept a wager from a Player unless– an Account has been established in the name of the Player and there are adequate funds in the Account to cover the amount of the wager; and the funds necessary to cover the amount of the wager are provided in an approved way.

AML Procedures

To reduce the possibility that our operation is used to launder money:

- Only bets from known individuals are accepted.

- Cash deposits or withdrawals are not accepted.

- We reserve the right to limit bets without prior notice.

- Betting activity will be monitored for irregular patterns.

- All withdrawal requests will be manually checked to ensure withdrawals are always paid out to the same account used to deposit whenever possible.

- Players who deposited but did not place any bets, or only made a deposit to receive free spins, cannot withdraw any money from their casino account.

- A player always needs to have placed at least his deposit amount in bets before he or she is able to withdraw the money.

- Cash

Casino cannot accept cash from players and funds may be received from players only by any of the following methods:

- credit cards.

- debit cards.

- bank transfer

- e-wallets and other electronic money accounts.

- Reporting to authorities

- Casino reserves the right to report suspicious transactions to the relevant authorities.

12. DISCLAIMER OF LIABILITIES

12.1. A user shall be fully responsible for any activities undertaken on his account, including participation in games. The Website and Games are provided without any warranties, express or implied.

12.2. The company, its directors, employees, partners, and service providers:

- do not guarantee that the software or the Website are consistent with that purposes, which they can be used with;

- do not guarantee that the software and Website do not and will not have any errors;

- do not guarantee that the Websites and Games will be smooth accessible

- are not responsible for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Websites or Your playing the Games.

12.3. You agree to respect the security of the company, its directors, employees, partners and service providers and protect them from any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.

13. COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY

13.1. It is prohibited to postpone any game round in any game, including free spins and bonus features, to a later time when there are no wagering or depositing requirements while free spins and bonus features are available. Regarding to the company and during the usage of services, provided by , users are prohibited from:

- abusing of bonuses or other promotions;

- using unfair external factors and influences on the game result (often known as a cheating);

- using unfair advantages;

- opening and using any extra Duplicate Accounts;

- Implementation of fraudulent and criminal activities (as defined in paragraph 11.4) They are constitute a "Prohibited Practices" and are not permitted. will take all reasonable actions to prevent and detect such practices and to identify the relevant players concerned if they do occur.

13.2. You agree that you shall not participate in any form of Prohibited Practice or be connected with them in connection with your access to or use of the Services. You are responsible for the fairness of your gaming process. You also agree that you will report to the administration about attempts to collude, take an unfair advantage or conduct criminal activities of other players if you become aware of them.

13.3. In the case, if:

- we have strong reasons to believe that you have taken part in or have been connected with any form of Prohibited Practice (any fraud, cheating, collusion and else Prohibited Practice);

- you have made bets or played online games with any other online gambling services provider and, as a result of your activity on that services, you were suspected of taking part in any Prohibited Practice or other improper activity;

- you have "charged back" or denied any of the purchases or deposits that you made to your account;

- you are classified as a bankrupt or suffer from analogous proceedings anywhere in the world.

- the Company has the right to withhold the whole balance or part of it, cancel pending withdrawals, void winnings, recover from the account the amount of any deposits, payments, bonuses, promotional benefits or winnings, and close the account if the Company has reasonable grounds to believe that the account, funds, gameplay, deposits, bonuses, winnings, or withdrawals have been affected by any of the paragraphs mentioned above.

13.4. By "fraudulent practice" we mean any fraudulent activity which is/were implemented by you or by any another person (or even group of persons), who did it with using your name and account or who acting in collusion with you.

13.4.1. Fraudulent practice includes:

- fraudulent activities related to charge-backs and rake-back;

- the usage of a stolen, cloned or otherwise unauthorized credit or debit card, as a resource of funds;

- the Account Holder`s collusion with other users for getting an unfair advantage (including through bonus schemes or similar incentives offered by us);

- trying to use false or misleading information in registration of account;

- any illegal in any applicable jurisdiction act, which you have done or tried to do. Fraudulent practice also includes unfaith acts or those, which were made in order to defraud us and to circumvent any contractual or legal restrictions (whether such act actually causes us any damage/harm or not).

- it is forbidden to open an account with a third party person data (unauthorized) to place the bets on the site, as well as the ability to withdraw funds and go through a documentary review process (KYC).

13.4.2. Unfair advantage includes (but is not limited by):

- the exploitation of a fault, loophole or error in our software or software of any third party's, if you have exploited it for getting an advantage;

- the usage of automatic players ('bots') or other third party`s software or analysis systems aimed at forecasting of game results or influencing on it;

- the exploitation an error on the Website or mistake in General Terms and Conditions by you in order to getting advantage of you or to the disadvantage of us or any third party.

13.4.3. Bonus Abuse includes (but is not limited by):

- a violation of Terms and Conditions of a bonus, freespins or any other our promotional offer;

- the creating of duplicate accounts (or several accounts) for getting multiple bonuses;

13.4.4. In the case, if the administration has a strong reason to suspect the Account Holder in bonus abusing (either on their own or as part of colluded group), reserves the right to:

- to annul the bonus received by Account Holder and to cancel any winnings from that bonus;

- to block the bonus offer for the Account Holder;

- block an access to particular products;

- to block the participation of Account Holder in any future promotional offers;

- to block immediately the Account Holder’s account.

13.4.5. Bonus Abuse, Stored Value and Irregular Betting

13.4.5.1. The Company reserves the right to determine, at its sole discretion, whether the Player has engaged in bonus abuse, promotional abuse, irregular betting, unfair play, exploitation of bonus mechanics, exploitation of game mechanics, or any activity that gives the Player an unfair advantage.

13.4.5.2. Bonus abuse and irregular betting may include, but are not limited to, delayed game rounds, stored value, postponed free spins, postponed bonus features, collecting or triggering bonus features with bonus funds and using them later with real funds, low-risk wagering, opposite betting, equal betting, hedge betting, minimal-risk wagering, using multiple accounts for bonuses, using multiple promotions in a coordinated manner, exploiting bonus terms, exploiting technical errors, exploiting game provider mechanics, or any gameplay pattern which the Company reasonably considers to be non-recreational, abusive, coordinated, or designed to gain an unfair advantage.

13.4.5.3. If the Company determines or reasonably suspects bonus abuse, promotional abuse, irregular betting, stored value, unfair play, or exploitation of game mechanics, the Company reserves the right, at its sole discretion, to cancel bonuses, void winnings, confiscate balances connected to the abuse, cancel withdrawals, restrict or remove bonus eligibility, suspend or close the account, and refuse future promotions.

13.5. Duplicate and Linked Accounts as Prohibited Practice

13.5.1. Duplicate, linked, coordinated, or third-party controlled accounts may also be treated as Prohibited Practices.

13.5.2. Where the Company determines or reasonably suspects that any account is duplicate, linked, coordinated, controlled by a third party, or used together with another account to obtain an unfair advantage, bonuses, promotions, winnings, withdrawals, or any other benefit, the Company may apply all measures available under these Terms, including account suspension, account closure, cancellation of withdrawals, voiding of winnings, confiscation of funds, and exclusion from future use of the Website.

14. ACCOUNT CLOSURE, TERMINATION AND SUSPENSION

Closure and Termination by You

14.1. If there is no debt to us or any other Third side, you can close Your Account and terminate the Terms of Use on not less than twenty four hours’ notice to us at any time. You can contact our Customer Services Department - [email protected] for noticing us about your decision.

14.1.1. In request for closure of the account you may mention:

- the objective of your request (closure of the account);

- the reason of your decision (in particular if you are going to close your account because of concerns over the level of Your use of the Services. We will reply to your request after getting it.

- there will be a confirmation of closure of the account and the date, when this closure will be effective. Account Holder, for his part, commits to continue to assume responsibility for all activity on Your Account until such closure has been carried out by us (at which point the Terms of Use shall terminate).

14.2. Any outstanding balance in your Account will be returned to you after your requesting of account closure. You will get back your funds from account, if there is no debt to us or any other Third side (debt, related to your account).

14.3. AllSpins Casino reserves the right to withhold any funds on your account during its closure or after it. Funds may be withheld if:

- there is a debt to us or any other Third side (related to your account);

- you are suspected by us in collusion, cheating, fraud, money laundering or other criminal activities.

14.4. In some cases we can open your account again after its closure, if you asked us to do it again. For opening account again we will use that information about your identity and payment methods, which were mentioned in your previous (closed) account. The Terms of Use will be in force at the date of any such re-opening and any prior entitlements (including, but without limitation, to bonuses or contingent winnings) will no longer be valid.

According to the request to the e-mail address [email protected] about the return of funds from your account, the Casino Administration has the right to request from the client all the necessary documents for the verification procedure of the account, user, payment method at its discretion, to identify the user as a player.

Funds will be returned to the client only after the verification and identification procedure by paragraph 7.6.

Closure and Termination by Us

14.5. AllSpins Casino in its turn, reserves the right to close your account at any time and terminate the Terms of Use and send you a written notice about it by using contact details in your account. In the event of any such termination by us we shall as soon as reasonably practicable following a request by You, refund the balance of Your Account.

14.6. In that case, if we should close your account because of collusion, cheating, fraud, money laundering, other criminal activities or breaching of the Terms of Use, which damaged us or any other Third side, the balance of Your Account will be non-refundable and deemed to be forfeited.

14.6.1. AllSpins Casino reserves the right to close your account and terminate the Terms and Conditions unilaterally if:

- the user has not logged into, accessed, used, or carried out any transaction on the account for ninety (90) consecutive days;

- the user did not confirm ownership of the account, did not successfully complete the verification procedure, did not confirm ownership of the payment method, refused to complete verification, or failed to provide the requested documents, information, or payment instructions within thirty (30) calendar days from the Company’s request;

- the account was created, accessed, or used with false, incorrect, incomplete, misleading, outdated, unverifiable, or third-party information;

- the account is duplicate, linked, coordinated, controlled by a third party, or otherwise operated in breach of these Terms.

- In the above cases, AllSpins Casino has the right to withhold, write off, void, or confiscate the remaining funds from the account in its favor where the Player has failed to verify ownership of the account or payment method, breached these Terms, or where fraud, abuse, duplicate account activity, third-party activity, AML concerns, or other prohibited activity is suspected. Any return of deposits or balance, where applicable, shall be subject to successful completion of all verification, payment method, risk, AML, fraud prevention, and compliance checks required by AllSpins Casino.

- Suspension by Us

14.7. AllSpins Casino reserves the right to suspend your account in the circumstances expressly set out in the Terms of Use. If the suspension of your account comes into effect:

- all activities with using the suspended account will be suspended also (including deposits, withdrawals, betting or gaming). User will be able to act with using his account again in the day, when we activate his account;

- any bonuses or contingent winnings will not be credited to the account;

- we will consider the reason which forced us to suspend your account. We will try to resolve this issue at a reasonable time so that the account can be activated again or closed if necessary.

14.8. AllSpins Casino reserves the right, at its own discretion, to void any winnings, to forfeit any balance, to cancel any bet, to terminate the Agreement, and to suspend or deactivate the Account Holder’s use of the Services if:

- there were the strong reasons to believe, that you have disguised / interfered / taken steps to disguise or interfere in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network “VPN”);

- we have a reasonable ground to suspect that the Account Holder used forged documents (photos, scanned documents, screenshots etc.) during the verification process or in any another moment the Agreement is active;

- you are suspected by us in bonus abusing or just in making an attempt of bonus abusing (on your own or as a part of a colluded group);

- you are suspected in any fraudulent, collusive, fixing, or other illegal activities regarding any other Third parties;

- we have a strong reason to believe that you use any software-assisted methods or techniques or hardware devices during your gambler/gaming process with using the services provided by.

14.9. In case of any violation of the rules while using the site and its services, or in case of any suspicion of fraud and other illegal actions from the player’s side, the Operator has the right to close the existing player’s gaming account and to follow a message to the player about the account closure. In regard of any alternative dispute resolutions, the administration is ready to provide with the necessary information indicating the reasons to the Third parties involved in resolving the dispute.

If administration makes a decision to close the user`s account or if user on his own makes such a decision and send an appropriate request to the Customer Service Department, the full balance will be paid out unless user is not suspected in any illegal and/or forbidden (e.g. Arbitrage, etc.) activities.

14.10. Administrative Account Closure and Refusal of Service

14.10.1. The Company reserves the right to refuse registration, refuse service, restrict access, suspend, or close any Player account at its sole discretion where the Company considers this necessary for legal, regulatory, security, operational, commercial, responsible gaming, fraud prevention, AML, risk management, or business reasons.

14.10.2. Where an account is closed for administrative reasons without any breach of these Terms, the Company may return the eligible real-money balance to the Player, subject to successful completion of verification, payment method checks, risk checks, AML checks, fraud prevention checks, and deduction of any applicable fees or outstanding amounts.

14.10.3. Where an account is closed due to breach of these Terms, fraud, abuse, duplicate or linked accounts, false information, third-party activity, chargebacks, prohibited payment methods, AML concerns, responsible gaming concerns, or any other prohibited activity, the Company reserves the right to withhold, void, or confiscate winnings, bonuses, promotional benefits, and/or balance in accordance with these Terms.

15. ACCESS TO THE SERVICES AND USAGE OF THEM

15.1. You assume responsibility for the quality and speed of Internet connection, which you are provided with. Also you are responsible for quality of the telecommunications networks, all your access devices and all the equipments, that you need to use for getting access to the Services. We will not be liable in any way for any losses damage caused to you as a result of technical issues, connected with Internet connection, telecommunications networks, your access device or other equipment you used for getting access to the Services. is not responsible and does not guarantee compatibility of services, that we provide, with any particular third-party software or hardware (including any external programme, used for forecasting the game results or influencing on them).

15.2. Using of Services, provided by , in defamatory, abusive, obscene, unlawful, of a racist, sexist or other discriminatory nature is strictly prohibited. Users also must not use any abusive or aggressive language or images, swear, threaten, harass or abuse any other person (including other users and administration).

15.3. You agree that you will use the Website for personal entertainment only. It is prohibited to provide access or reproduce the Website or any part of it in any form whatsoever without our express consent, including creating links to it.

15.4. You are responsible for any content, which you upload on the Website. If you upload any such content on the Website, you guarantee that:

- you have obtained all necessary approvals, consents, licences, and permissions, which are needed for obtaining this content and uploading it on the Website;

- reproducing of this content will not infringe the copyright, trade mark, confidential information or any other intellectual property rights whatsoever of any third party;

- the uploaded content will not include any material, which will be in breach of paragraph 12.2 and paragraph 12.3;

- the uploaded content complies with all laws and regulations (including, in particular, those relating to data protection and privacy);

- the Operator has a right to use uploaded content at its own discretion.

15.5. You upload all materials on the Website at your own risk. You are responsible for all risks that can be caused by content uploading. AllSpins Casino is not responsible for consequences and results, including any loss of data or other damage, caused by any such uploading.

15.6. If there is a strong reason to believe that your uploading of content, or your use of the Website generally, is in breach of these Terms, AllSpins Casino reserves the right to remove from the Website any offending content immediately and without notice or explanation.

15.7. VPN, Proxy, Location Masking and Technical Manipulation

15.7.1. The Player must not use VPNs, proxies, Tor, emulators, virtual machines, remote access tools, location spoofing, device masking, browser manipulation, or any other technical method intended to hide, alter, misrepresent, or interfere with the Player’s true location, identity, device, IP address, account activity, or access to the Website.

15.7.2. If the Company determines or reasonably suspects that such tools or methods have been used, the Company reserves the right, at its sole discretion, to suspend or close the account, cancel withdrawals, void winnings, bonuses, promotional benefits, and/or balance, request additional verification, block access to the Website, and take any other action available under these Terms.

15.7.3. The Player is solely responsible for ensuring that access to the Website is made from a permitted jurisdiction and without using any method intended to bypass technical, legal, regulatory, security, fraud prevention, or geographical restrictions.

16. CHANGES OF THE WEBSITE

We reserve the right, in our own discretion, alter or amend any product or service (including any pricing policies) available through the Website. Changes can be made at any time, but without prejudice to any games and/or bets already in progress at the time of such amendment. We may limit periodically your access to some parts of the Website in order to maintenance the Website / to make changes in it / to amend any game or product, provided by the Website.

17. THIRD-PARTY SOFTWARE

17.1. Software may be needed to download and install to your access Device for making the use of the Website possible for you. Software may include (but is not limited): Access Device applications, our download Casino products, any promotional, marketing or facility applications, products and software.

17.2. In such circumstances, you may be required to enter into a separate agreement with the owner or licensor of such Software in respect of Your use of the same (a "Third-Party Software Agreement"). In that case, if the third-party agreement contravenes the Terms of Use, the Terms of Use will prevail.

17.3. You are responsible for ensuring that any Software is downloaded on your access device in a manner compatible with your own access device specific set-up. We are not responsible for damaging to your device, which can be caused by downloading any third-party software.

17.4. Any application downloaded or installed on Your Access Device shall comply not only with the agreement between you and the provider of that application, but also with the agreement between you and AllSpins Casino.

18. IT FAILURE

If there are problems with the software or hardware, that we use for providing the Services, we will take all reasonable measures to remedy the problem as soon as reasonably practicable. If the technical issue causes the interruption of the game process (in the case, when you lose your progress and the game cannot be restarted from exactly the same position), we will treat each case individually and in a fair manner (including the possibility of reinstating the balance on users account, recovering of the last bet or game, etc.). But if we have a reason to believe that you deliberately use a technical error, loophole or error in our or any third party's software, used by you in connection with the Services, for getting the advantage or disadvantage, does not take any responsibility and reserves the right not to compensate or refund players.

19. ERRORS AND OMISSIONS

19.1. When using the Services you may have a situation, when we accepted a bet or wager, or made a payment by mistake. A list of such circumstances is (but is not limited):

- if we misstate any odds or terms of a bet or gaming wager to you as a result of obvious error or omission in inputting the information or setting up a market, or as a result of a computer malfunction;

- if the amount of received winning is incorrect, including where this happens because of a mistake in a user guide or a technical failure.

19.2. AllSpins Casino reserves the right to:

- correct any errors, which are related to placed bet, or error connected with Operator;

- at its own discretion, not to compensate for funds which were lost as a result of such errors.

19.3. You are also responsible for controlling the availability and results of such mistakes and errors. If you have received funds on your account by mistake, it is your responsibility to inform us about it and return the money to the company. In the case, if there are reasons to think that we have transferred money to you by mistake, we reserve the right to request from you the information about the receiving of these money. We commit to make all reasonable steps for detection of the error and inform you about it as soon as possible.

19.4. We (including our employees and agents), our partners or suppliers are not responsible for any losses (including loss of winnings), that happened as a result of any our or your error.

19.5. If you become aware of any error connected with Services, provided by us, You shall inform us about it as soon as possible.

19.6. AllSpins Casino reserves the right to cancel any bet and/or withhold any winnings if they were made or obtained using funds transferred to you by mistake. If funds were transferred to your account by mistake, you must repay them to us immediately or upon our request.

20. EXCLUSION OF OUR RESPONSIBILITY

20.1. You understand and take all risks, which can be caused by using our Services and gambling whatsoever. We are not responsible for any attempts by you to use the services by methods, means or ways, which were not intended by us.

20.2. AllSpins Casino provides the Services using a professional approach and reasonable care, but we cannot provide any other guarantees about products or services connected with our Services. In particular, we cannot guarantee that the Website will be available continuously or that it will be free from bugs, viruses, or other errors.

20.3. We (our group companies, affiliates, officers, directors, agents and employees) are not responsible to the users for following items, whether the liability is provided for by contract (or other document) or not:

- loss of data;

- loss of benefit;

- loss of revenue;

- loss of Business Opportunity;

- loss of or damage to goodwill or reputation;

- business interruption;

- any loss or damage (indirect, special or consequential), even where such loss or damage has been notified to us as being possible, arising out of the Terms of Use or any use whatsoever by You of the Services.

21. BREACH OF THE TERMS OF USE

21.1. You agree that you will fully indemnify, defend and hold and our officers, directors, employees, agents, contractors and suppliers harmless from and against any and all losses, costs, expenses, claims, demands, liabilities and damages (including legal fees), however caused, that may arise, whether or not reasonably foreseeable, as a result of or in connection with:

- the access to the Services and use of it by you or any third person, who used your username and password to login on the Website;

- violation by you of the terms and provisions of the Terms of Use.

21.2. If you violated the Terms of Use, administration may at her discretion, before your account suspension or its termination, send you a notification by using your contact details). There may be mentioned that you violate specific term or condition, and there will also be requirement to stop the relevant acting or failure to act, and/or requiring you to put right an act or fault on your part. We may also warning you of actions, that we intended to do in the case, if you do not stop the relevant acting / failure to act / to put right an act / fault on your part.

21.3. In the case, if you violate any of the provisions of the Terms of Use, the Company reserves the right to recover from your Account any positive balance to the extent of any amount reasonably claimed against you pursuant to item 18.1.

22. INTELLECTUAL PROPERTY RIGHTS

22.1. All materials on the Website (design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software, etc.) are subject to copyright and other proprietary rights, which are owned by us or used under licence from third party rights owners. Any material relating to the Services may be downloaded only to one device. Hard copies may be printed solely for your own personal, non-commercial use.

22.2. It is prohibited to use the Services in order to obtain any intellectual property rights, which are owned by or by any third party whatsoever. According to Terms of Use, it is allowed to use the Website solely for users own personal, non-commercial purposes.

22.3. User is not entitled to use or reproduce any trademarks or logos, which are used on the Website at all times, except specifically permitted in accordance with the Terms of Use.

22.4. You agree that you will not allow any other person to copy, store, publish, rent, licence, sell, distribute, alter, add to, delete, remove or tamper with the Website or any part of it.

22.5. You agree not to display or use any materials on the Website (such logos, designs, trademarks and other distinctive brand features) in any manner without our prior written consent.

22.6. All information, written letters, attachments, and communications between AllSpins Casino and you are strictly confidential. They are intended solely for the addressee and must not be disclosed to any third person. It is strictly prohibited to use, copy, or take any other action to disclose this information.

23. VIRUSES, HACKING AND OTHER OFFENCES

23.1. It is strictly prohibited for users to:

- damage the Website in any way;

- attempt to gain non-authorized access to the Website, the servers on which the Website is stored or any server, computer or database connected to the Website;

- use wrong incorrect information when creating the account and generally regarding to the Company;

- open the duplicate account or more;

- intentionally or accidentally use any features, which may affect the function of the Website in any way. Following examples relay to such features, but not limited to: releasing or propagating viruses, worms, trojans, logic bombs or similar material, that is malicious or harmful;

- interfere in any way in the functioning of the Website, to delete or alter any parts/information, which is included on the Website;

- attack the Website via a denial-of-service attack or a distributed denial-of-service attack. We will report any suspected breach of the Computer Misuse Act 1990 to the relevant law enforcement authorities, as well as with Interpol and we will cooperate with those authorities by disclosing Your identity to them. In the event of such a breach, your right to use the Website will be ceased immediately.

- can not be liable for any loss or damage, which can be caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your access device and related equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on such Website, or on any website linked to the Website.

24. USERS PERSONAL DATA

24.1. All information about you and your account, which you use for action on the Website and which we held, is securely stored and remain confidential (if another fact is not noticed in the Terms of Use).

24.2. According to law, we must comply with data protection requirements in the way in which we use any personal information collected from You in Your use of the Services. We therefore take very seriously our obligations in relation to the way in which we use Your personal information.

24.3. We shall be provided with a specific information by you for giving you the access to our Services. Such information includes: your name and date of birth, your contact details, and also may be information about your interest in our marketing promotions).

All Prior to Your use of and when You use the Services it will be necessary for us to collect certain information about You, including Your name and date of birth, Your Contact Details, and may also include information about Your marketing preferences (all of which shall be known as "Your Personal Information").

24.4. When you provide us with your personal information, you give a consent your data processing by us. We may process for the following purpose:

- for the purposes, which are mentioned in the Terms of Use (including the Privacy Policy);

- for other purposes (when we need to process your personal information in order to provide you an opportunity to use our Services.

- for the same purpose, we reserve the right to share your personal data with our service providers and agents. We may also disclose your personal information in order to comply with a legal or regulatory obligation).

24.5. AllSpins Casino reserves the right to retain copies of any communications that the user sends to us, including copies of emails, in order to maintain accurate records of the user’s activity on the Website.

25. USE OF 'COOKIES' ON THE WEBSITE

25.1. The Website uses 'cookies' for tracking your use of the internet and for assisting the functionality of the Website. A cookie is a small text file, which is downloaded onto your access device when you access the Website. It also allows us to recognize when you come back to the Website again. Cookies are used by us for the operation of the Website (for example, it allows you to remain logged in as you browse between, while you use your account for betting on or playing the games, different parts of the Website). Cookies also are used by us for our own analytical purposes. Using of cookies provides us an opportunity to identify the part of the Website or specific moment of using it, where/when customers have encountered technical problems. So it therefore helps us improve our customers’ experience.

The cookies we use and their purpose.

Required cookies: enable access to users on the website.

Functional cookies: allow us to analyze the use of our website and your choices on the website (for example, your session key, language or region).

Advertising cookies: allow us to evaluate how effective our content marketing is. These cookies are provided by our partners to track website visits and register new advertising players. We do not share your personal information (such as name, email address, etc.) with affiliated partners, with the exception of data on website visits collected directly by such advertising cookies. However, data about your visit to the site may be associated with other personal information obtained from other sources by suppliers.

The final processing of external data is governed by the privacy notices and policies of these third-party providers. In addition to the above, we use a number of third-party service providers who also set cookies on this website to provide the services they provide to us. Such services include, but are not limited to, helping us improve your experience by tracking your activity on the Website, measuring the effectiveness of the Website and the effectiveness of our marketing campaigns.

Most internet browsers automatically accept cookies. If you wish, you can block some or all cookies or delete those that have already been set by changing your browser settings. However, we recommend that you do not block or delete cookies, as this may limit your use of our website.

26. COMPLAINTS AND NOTICES

26.1. If it is necessary for you to make a complaint regarding the Services, provided by us, you should primarily contact Customer Support Services as soon as possible and reasonably. When contacting you should describe the issue, which you have to deal with.

26.2. If there is a dispute arising from the Terms of Use which cannot be resolved by Customer Services, You can send a relevant request to [email protected]. We will make reasonable efforts to resolve the matter for your satisfaction immediately or by contacting You as soon as possible.

26.3. You understand and agree with a fact, that the results of all games, provided by the Services, are determined by our random number generator. If the game result, you have recently played, will have a difference between the result on your screen and the result on the game server, the second result on the server will prevail. You understand it and accept it. You acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.

26.4. If we want to contact the User, we may use any of his/her contact details. Notices will be deemed to have been properly served and received by you immediately after an email is sent or after we have communicated with you directly by phone (including where we leave you a voicemail), or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post; in the case of an email, that such email was sent to the specified email address (if any) in your contact details at the time that any such email was sent.

26.5. Complaint Timeframe

26.5.1. The Player must submit any complaint, dispute, or query relating to deposits, withdrawals, gameplay, bonuses, winnings, losses, account activity, game results, payment transactions, or any other matter within thirty (30) calendar days from the date of the relevant event.

26.5.2. Complaints submitted after this period may be rejected unless the Company determines, at its sole discretion, that exceptional circumstances justify further review.

26.5.3. The Player acknowledges that delayed complaints may limit the Company’s ability to investigate the matter due to the availability of records, provider data, payment information, technical logs, or other evidence.

26.6. Final Authority of Records

26.6.1. The Player acknowledges and agrees that the Company’s records, platform records, game provider records, payment provider records, transaction records, device records, IP records, KYC records, bonus records, communication records, and internal system records shall be considered valid evidence in determining the Player’s account activity, deposits, withdrawals, bets, winnings, losses, bonuses, game results, login history, device usage, account access, verification status, and compliance with these Terms.

26.6.2. In the event of any discrepancy between information displayed to the Player and the records held by the Company, platform provider, game provider, or payment provider, the relevant system records shall prevail, unless the Company determines otherwise.

27. TRANSFER OF RIGHTS AND OBLIGATIONS

27.1. AllSpins Casino reserves the right to transfer, assign, sublicense, or pledge the Terms of Use, in whole or in part, to any person without prior notice to you, provided that any such assignment will be on the same terms or on terms that are no less advantageous to customers.

27.2. User has not the right to assign, sublicense or otherwise transfer in any manner whatsoever any of his/her rights or obligations, according to the Terms of Use.

28. EVENTS WHICH ARE NOT UNDER OUR CONTROL

28.1. AllSpins Casino is not responsible for any failure to perform, or delay in performance of, any of our obligations under the Terms of Use that is caused by events which are not under our control, including but not limited to telecommunications network failures, power failures, failures in third-party computer or other equipment, fire, lightning, explosion, flood, severe weather, industrial disputes or lock-outs, terrorist activity, and acts of government or other competent authorities. These circumstances are referred to as a "Force Majeure Event".

28.2. Our operation might be suspended for the period of continuing of the Force Majeure Event. We for our part will make all reasonable efforts to resolve the issue and find the solution, which will allow us to perform our obligations despite the Force Majeure Event.

29. WAIVER

29.1. The user shall comply with his obligations to us, also where:

- we do not insist upon strict performance of any of user`s obligation;

- we have not an opportunity to exercise of any rights or remedies, which we are entitled to (this shall not constitute a waiver of such rights or remedies).

29.2. Any refusal to comply with any of the rules and provisions of the Terms of Use is not valid unless its description expressly indicates that the implementation of this rule or provision is optional.

29.3. No waiver by us of any of the provisions of the Terms of Use shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

30. SEVERABILITY

30.1. If any competent authority determine any of the Terms of Use as invalid, unlawful or unenforceable, they will be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

30.2. In that cases, the part deemed invalid or unenforceable shall be changed in accordance to current legislation.

31. ENTIRE AGREEMENT

31.1. The Terms of Use and any other documents, which were expressly referred to in them, constitute the entire agreement between you and us. They replace any prior agreement, understanding or arrangement between you and us (spoken or written).

31.2. The company and the user agree that they do not rely on other representation, undertaking or promise, which were given by the other or implied from anything said or written in negotiations between us except as expressly stated in the Terms of Use.

32. THIRD PARTY RIGHTS

32.1. With the exception of the Operator’s Group companies, unless these Terms of Use expressly state otherwise:

- party or person, who does not have to follow these Terms of Use, has no right to enforce any of the terms under the Contracts (Right of Third Parties);

- if it is mentioned, that a person or party, who is not a party of these Terms of Use, has the right to enforce any of its terms according to contracts of third party`s rights, we reserve the right to rescind or vary these Terms of Use at our own discretion (and any other documents, which you entered into pursuant to or in connection with it) without your consent or the consent of that person/party.

33. LAW AND JURISDICTION

33.1. These Terms of Use shall be governed by and interpreted in accordance with the Anjouan laws and legislations.

34. LINKS

If we provide hyperlinks to other websites, we do it for information purposes only. We are not responsible for the content or use of such websites or for the information they contain. You accept that you will not publish any links on the Website without our prior written permission.

35. AML POLICY

For Deposits and Withdrawals.

AML Anti-Money-Laundering policy of AllSpins Casino.

The objective of the AML Policy: We seek to offer the highest security to all of our users and customers on AllSpins Casino for that a three-step account verification is done in order to ensure the identity of our customers.

The reason behind this is to prove that the details of the person registered are correct and the deposit methods used are not stolen or being used by someone else, which is to create the general framework for the fight against money laundering. We also take into accord that depending on the nationality and origin, the way of payment and for withdrawing different safety measurements must be taken.

AllSpins Casino also puts reasonable measures in place to control and limit ML risk, including dedicating the appropriate means.

AllSpins Casino is committed to high standards of anti-money laundering (AML) according to the EU guidelines, and other jurisdictions, compliance and requires management & employees to enforce these standards in preventing the use of its services for money laundering purposes.

The AML program of AllSpins Casino is designed to be compliant with :

- EU: “Directive 2015/849 of the European Parliament and of The Council of 20 May 2015 on the prevention of the use of the financial system for the purposes of money laundering”

- EU: “Regulation 2015/847 on information accompanying transfers of funds”

- EU: Various regulations imposing sanctions or restrictive measures against persons and embargo on certain goods and technology, including all dual-use goods

- BE:“Law of 18 September 2017 on the prevention of money laundering limitation of the use of cash

- TN: Organic Law No. 2015-26 of August 7, 2015, relating to the fight against terrorism and the suppression of money

- TN: Basic Law No. 9 of 2019 dated 23 January 2019 amending and completing Organic Law No. 26 of 2015 of August 7, 2015 relating to combating terrorism and preventing money laundering.

Definition of money laundering. Money Laundering is understood as:

- The conversion or transfer of property, especially money, knowing that such property is derived from criminal activity or from taking part in such activity, for the purpose of concealing or disguising the illegal origin of the property or of helping any person who is involved in the commission of such an activity to evade the legal consequences of that person's or companies action;

- The concealment or disguise of the true nature, source, location, disposition, movement, rights with respect to, or ownership of, property, knowing that such property is derived from criminal activity or from an act of participation in such an activity;

- The acquisition, possession or use of property, knowing, at the time of receipt, that such property was derived from criminal activity or from assisting in such an activity;

- Participation in, association to commit, attempts to commit and aiding, abetting, facilitating and counselling the commission of any of the actions referred to in points before.

- Money laundering shall be regarded as such even when the activities which generated the property to be laundered were carried out in the territory of another Member State or in that of a third country.

- Organization of the AML for AllSpins Casino .

AML policy changes and implementation requirements:

- Customer identification and verification (KYC)

The formal identification of customers on entry into commercial relations is a vital element, both for the regulations relating to money laundering and for the KYC policy.This identification relies on the following fundamental principles:

- A copy of your passport, ID card or driving license, each shown alongside a handwritten note mentioning six random generated numbers. Also, a second picture with the face of the user/customer is required.

- The user/customer may blur out every information, besides date of birth, nationality, gender, first name, second name and the picture. To secure their privacy.

- Please note that all four corners of the ID have to be visible in the same image and all details has to be clearly readable besides the named above. We might ask for all details if necessary.

- An employee may do additional checks if necessary, based on the situation.

Proof of Address:

- Proof of address will be done via to different electronic checks, which use two different databases. If an electronic test fails, the user/customer has the option to make a manually proof.

- A recent utility bill sent to your registered address, issued within the last 3 months or an official document made by the government that proofs your state of residence.

- To make the approval process as speedy as possible, please make sure the document is sent with a clear resolution where all four corners of the document is visible, and all text is readable.

- For example: An electricity bill, water bill, bank statement or any governmental post addressed to you.

- An employee may do additional checks if necessary, based on the situation.

- Source of funds

If a player continuously deposits large amounts of money into the account, and if we deem it necessary, there is a process of understandings the source of wealth (SOW). Examples of SOW are:

- Ownership of business

- Employment

- Inheritance

- Investment

- Family

- It is critical that the origin and legitimacy of that wealth is clearly understood. If this is not possible an employee may ask for an additional document or proof.

- The account will be frozen if the same user deposits either this amount in one go or multiple transactions that amount to this. An email will be sent to them manually to go through the above and an information on the website itself.

- AllSpins Casino also asks for a bank wire/credit card to further insure the Identity of the user/customer. It also gives additional information about the financial situation of the user/customer.

- Reporting of Suspicious transactions on AllSpins Casino

- In its internal procedures, AllSpins Casino describes in precise terms, for the attention of its staff members, when it is necessary to report and how to proceed with such reporting.

- Reports of atypical transactions are analysed within the AML team in accordance with the precise methodology fully described in the internal procedures.

Depending on the result of this examination and on the basis of the information gathered, the AML team:

- will decide whether it is necessary or not to send a report to the FIU, in accordance with the legal obligations provided in the Law of 18 September 2017;

- will decide whether or not it is necessary to terminate the business relations with the customer.

- Procedures

- The AML rules, including minimum KYC standards will be translated into operational guidance or procedures that are available on the Intranet site of AllSpins Casino.

- Record keeping

- Records of data obtained for the purpose of identification must be kept for at least ten years after the business relationship has ended.

- Records of all transaction data must be kept for at least ten years following the carrying-out of the transactions or the end of the business relationship.

- These data will be safely, encrypted stored offline and online.

Data Security:

- All data given by any user/customer will be kept secure, will not be sold or given to anyone else. Only if forced by law, or to prevent money laundering data may be shared with the AML-authority of the affected state.

- AllSpins Casino will follow all guidelines and rules of the data protection directive (officially Directive 95/46/EC)

Contact us:

If you have any questions about our AML and KYC Policy, please contact us:

- By email: [email protected]

If you have any complaints about our AML and KYC Policy or about the checks done on your Account and your Person, please contact us:

- By email: [email protected]

36. KYC POLICY

When a user selects to make a withdrawal inside the AllSpins Casino Platform, then it is compulsory for them to perform a full KYC process. During this process, the user will have to input some basic details about themselves and then upload. A valid ID Document (ID, Passport, Driver’s License)

Additional documents may be requested if necessary as follows:

- A selfie of the customer holding his own ID document

- A bank statement/Utility Bill or any other valid proof of residence address

Once uploaded, the user will get a “In Progress” Status and the documents will now be on our side, and the “Verification Team” will review them in the shortest possible delay and email the user about the outcome:

- Approval

- Rejection

- More information needed – No change in Status

- When the user is on “In Progress” Status then

- They can use the platform normally

- They can deposit money into the platform

- They cannot make any withdrawals

- Guideline for the “KYC Process”

- Proof of ID

- Full Name matches client’s name

- Date of birth matches the one entered by the Customer in the Account

- Document does not expire in the next 3 months

- Owner is over 18 years of age

- Proof of Residence

- Bank Statement or Utility Bill

- Full Name matches client’s name and is same as in proof of ID.

- Date of Issue: In the last 3 months

- Selfie with ID

- Date of Issue: In the last 3 months

- Holder is the same as in the ID document above

- ID document is the same as in “1”. Make sure photo/ID number is the same

- Notes on the “KYC Process”

- When the KYC process is unsuccessful then the reason is documented and a support ticket is created in the system. The ticket number along with an explanation is communicated back to the user.

- Once all proper documents are in our possession then the account gets approved.

- Other AML Measures

- If a user has not passed full KYC then he remains unable to withdraw winnings until the verification is completed successfully.

- If a user has passed the KYC process successfully then.

- There is a deposit limit per transaction (max €10,000)

- Prior to any withdrawal there is a detailed algorithmic and manual check on the activity and balance of the user to see if the amount withdrawn is a result of proper activity in the platform.

- Under no circumstances may a user transfer funds directly to another user.

- The account verification can take up to 24 hours from the receipt of the necessary documents sent by e-mail to: [email protected] 9.00-18.00 (GMT+3).

36.4. Repeated KYC / Re-verification

36.4.1. The Company may request the Player to complete KYC verification again at any time, including where more than twelve (12) months have passed since the previous verification, where required for withdrawal processing, security checks, AML, fraud prevention, responsible gaming, risk assessment, or regulatory compliance purposes.

36.4.2. Failure to complete repeated verification within thirty (30) calendar days may result in account suspension, account closure, withholding of withdrawals, and/or other measures available to the Company under these Terms.